We understand – some purchases just don't work out. Our 100% guarantee ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or refund. Please note the customer is responsible for the return shipping fees. Refunds will be issued in the same form of payment within 30 days of receiving your return order.

Note, shipping charges are non-refundable. For exchanges, item must be received first before we ship out a new one.

Online purchases made through the site are valid for refund within 30 days from the ship date. Please contact sales@ecobrow.com to initiate an exchange or return.