Shipping & Return Policy
FREE STANDARD SHIPPING FOR ALL U.S. ORDERS
We offer everyday FREE Standard Shipping on all U.S. orders.
Orders received by 4pm CST will be processed and shipped within 2 business days. Please allow additional processing time during holiday periods.
Upon shipping, you will receive an email with your tracking information and estimated delivery date. Estimated delivery during the holiday season is typically 7 to 10 business days from the ship date.
We also offer expedited 2-day domestic shipping for an additional $6. Expedited orders received before 2pm CST will be processed and shipped the same day. Expedited orders received after 2pm CST will be processed and shipped on the following business day. Once shipped, orders will arrive within 2 business days.
DHL INTERNATIONAL EXPRESS SHIPPING - $15 FOR ORDERS OVER $50, $25 FOR ORDERS BELOW $50
We ship to lots of places around the world – just select your country at checkout. Alternatively, if ordering from the U.K. or Europe, please visit www.ecobrow.com for more information on where we ship.
International orders over $50 ship for $15. International orders below $50 ship for $25.
While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from ecobrow.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Ecobrow does not collect duties and taxes, and as smart as we are, we cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
We understand – some purchases just don't work out. Our 100% guarantee ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or refund. Please note the customer is responsible for the return shipping fees. Refunds will be issued in the same form of payment within 30 days of receiving your return order.
Note, shipping charges are non-refundable. For exchanges, item must be received first before we ship out a new one.
Online purchases made through the site are valid for refund within 30 days from the ship date. Please contact firstname.lastname@example.org to initiate an exchange or return.